ES Windows - Miami, Florida

Danny G

Esta compañía desde hace meses no nos ha respondido por los detalles para terminar las ventanas y puertas que instalamos, falta cubrir todos los anclajes y además se escudan diciendo que debo hablar con el l instalador, yo no contraté a un instalador aparte, esta compañía hizo todo por mi hasta el instalar enviaron, quiero que nos respondan por qué no las llamadas contestan

AAA

I have a ES Sliding Glass Door 7/16 PVB impact glass – two panel.
Issue with the Door is that it would not lock the lever would only go halfway and then all of a sudden, the lever moved and locked. Now we have a locked sliding door and unable to open since the lever will not move from the locked position.
I called out for repair 10/23/24 and the first available appointment is 10/30/24 which I took. My question and/or concern is what safety procedures are there in case of an emergency if your only exit in case of a fire is via the sliding door. My first option would be to smash the glass with whatever is available since I think that physically I could do it but what if I was physically impaired?
Does anyone know if there is a way to disengage the lock? I am going to ask the repair person when he comes out to repair.
I hope that the manufacturer takes a look into this hazard.

Scott O'Donnell

I just had ES residential windows installed by a company called, Safety Impact Windows and Doors, serving the greater Miami, Homestead and Ft. Lauderdale area. I thought Johnny Cruz and his team did a professional job installing and finishing the windows from A to Z. The initial installation was done in one day( 7 windows). What I want say to the manufacturer and the owner of this company is I never thought I would see category 5 hurricane impact windows ( sliding windows specifically ) that purposely allow water to come inside the house on the inside track where the sliding window slides and then goes out through the weep holes. Why would anyone design a window like that? Even with sliding glass doors the weep holes handle the rain water hitting the window on the outside of the frame BUT there’s no water running down the inside frame or track of the glass door!

That has to be the craziest design I have seen unless there’s something I’m missing. Can someone tell me if they have heard of this?

I would never think to ask the installer or the sales person of an impact window or impact door company if the windows or doors purposely leak to the inside of the house!!! As it turns out these windows are very nice regarding their other features. I have spoken to other contractors who are quite familiar with impact windows and they have never heard of the water purposely running on the inside track of the window inside the house. Every one of those contractors said it must be a seal leak. For those of you who think ALL sliding impact windows are designed this way my next-door neighbor has a sliding impact window in the back bedroom of his house and no water comes in on the inside of that window. It’s just like a glass door. I guess this design is not yet well known. I do, however, highly recommend Johnny and the Safety Impact Windows and doors company to service your impact window needs. They do great work.

Felipe Toro

I purchased ESW impact windows and doors for my entire home a couple of months ago. They are supposed to be energy efficient but the three french doors we got have gaps at the top, bottom and middle and. You can see light where the seal is. The installers are blaming ESW (manufacturer). Saying this is a known issue with their doors.

María Ignacia Paap

ES Windows is more than just high-quality windows. Their exceptional customer service, warm approach, and attention to detail make them stand out. Every interaction with them feels valued and appreciated. Doing business with ES Windows is truly a pleasure.

Dale Chellis

DO NOT buy the ES product! I am composing a document that will explain my position. I have had ES technicians and management review my MANY issues and problems continue. More information and pictures coming soon.

Jeffrey Mandel

If I could give them zero stars I would. The worst company to deal with. We bought the storefront windows from them because they were the only ones at the time that made the size when we needed it. One window arrived broken because of poor packaging and crating from the factory. They promised as as they would expedite a new window to us. That was three months ago. We are still waiting for the window.

Ivette Amador

About a year ago we installed 2 windows from their company. The windows did not come with the screen even though we paid for the windows to have screens. We tried contacting the company we were told we would get a call back and never did. We left messages even posted a complaint on BBB but they never reached out to answer any of our complaints. This company has horrible customer service (at least with us) and failed to respond to our messages and concerns. So basically now we open the windows periodically but get bugs inside since it came with no screen. I do not recommend this company at all. At least have the decency of answering our calls and suppling us with replacement screens.